Industries

Industries we serve.

Customer experience problems rhyme across industries. The specifics do not. Here is where MJKDA has done the work, and what we tend to find first.

Utilities

Your customers can't switch. They can still make your life hard.

Insurance

Rates get you compared. The claims experience gets you recommended.

Financial services

Every bank offers the same products. Customers stay for how they are treated.

Automotive

Next to a house, it's the biggest purchase most people make. The dealer decides whether they come back.

Government

Public service, measured the way the public experiences it.

Telecom

Customers compare plans once. They judge the service every month.

Airlines

The normal day is not the test. Irregular operations are.

Healthcare

Patient experience, measured the way patients report it.

Can MJKDA help if our industry is not listed here?

Yes. Customer experience problems rhyme across industries, and our clients have ranged from multibillion-dollar corporations to family-owned businesses, including an international software company, a major non-profit, and a professional services firm. The industries listed are where the deepest history sits.

Will the work reflect the specifics of our industry?

Yes. The problems rhyme; the specifics do not. Each industry page shows what we tend to find first, and we bring what works in other industries only where it fits yours.

Can MJKDA work with the customer scores we already track?

Yes. Whether you are measured by J.D. Power, NPS, CSAT, HCAHPS, or your own surveys, that score is the outside-in view. Our work is the inside-out look at which part of your operation produced it.

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Prefer to call or email? 210-876-4086 · info@mjkda.com