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MJKDA Customer Experience Consulting
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Services · Execution

Scope, cost, and schedule. Get all three.

Execution is where organizational change lives or dies. MJKDA fields exceptional project managers with multi-industry perspective: they know what works and what does not in managing projects. We also train and mentor your in-house project managers, so the capability stays when we leave.

Where we help

The plan is only as good as its execution.

One utility client finished an assessment with a strong plan, then stumbled out of the gate on implementation. We came back with change management and project management support, helped leadership parse out the work, and got the ball rolling. Within a year it had climbed from third quartile to first.

  • Senior project leadership

    Experienced project managers who have run work across many industries, brought in for the projects that cannot be allowed to slip.

  • Stand up the PMO

    Some organizations need a project management office to carry a big plan: intake, sequencing, reporting, escalation. We design it, run the ramp-up, and hand it over to your people.

  • Train and mentor your PMs

    Your own project managers get better while the work gets done. That is deliberate: building internal capability is how we measure our contribution.

  • Three rules after the assessment readout

    Decide how much of our ranked list of recommendations you can actually do, whether or not you agree with all of it. Set up the governance for how customer information moves up and down the organization. Have a project office capable of implementing the changes.

Frequently asked questions.

Can MJKDA help if we have a good plan but implementation has stalled?

Yes. One utility finished an assessment with a strong plan and stumbled out of the gate on implementation. We came back with change management and project management support, helped leadership parse out the work, and within a year it had climbed from third quartile to first.

Will our own project managers be stronger when you leave?

Yes. Our project managers lead the work that needs senior hands now, and they train and mentor your project managers as they go. When we leave, your team is stronger than when we arrived.

Can MJKDA set up a project management office for us?

Yes. Some organizations need a PMO to carry a big plan: intake, sequencing, reporting, escalation. We design it, run the ramp-up, and hand it over to your people.

Can MJKDA manage the projects that come out of an assessment?

Yes. Journey redesigns, contact center changes, measurement and governance rollouts, and the implementation wave after an assessment are the projects we manage. If it touches how customers experience you, it is in scope.

Free Project Management Consult

One hour on the plan that is not moving, with two senior partners.

Pick a time and it is booked. Prefer a full page? Open the calendar in a new tab. Calendar not loading? Email info@mjkda.com or call 210-876-4086.