https://www.mjkda.com/insights/ Plain answers to the questions CX leaders ask, from the two partners who walk into utilities, insurers, and automotive networks to find what moves the score. en-us Mon, 28 Sep 2026 12:00:00 +0000 https://www.mjkda.com/insights/200-cx-initiatives-capacity-for-seven/ https://www.mjkda.com/insights/200-cx-initiatives-capacity-for-seven/ Thu, 17 Sep 2026 12:00:00 +0000 Mike Forsyth Leadership and Change Most CX programs stall because they work on everything. One utility cut 200 initiatives to seven and moved from third quartile to first in a year. How to sort yours.